CodeRabbit
[Self-serve] Billing.
Deprecating the dependency on our billing partner's UI, to support custom metered pricing and make it easier to modify plans and customize contracts.
The problem
Issues with the current system.
Whitelabeled payment gateway UI is too restrictive
- Difficulty implementing custom metered add-ons
- Convoluted upgrade and downgrade workflows requiring manual intervention
Retroactive collection and updating of billing user details
Managing and adjusting contract specifications was arduous
- Unclear calculations around the adjustments
No self-serve path
- Sizing, capping or buying a plan required a sales conversation
The direction
Mapping the flows, the plans, and their edges.
The direction: define the user flows and edge cases first, then use them to outline the plans, tiers, paywalls, and the constraints on the limited plans.